Customer Center

To help us expedite your Return Merchandise process, please read this procedure carefully:

  1. Complete the RMA Form and fax with your Purchase Order (PO not required if unit is being returned for "Credit/Refund") to (203) 798-7313, attention RMA department. Incomplete forms will be refused.
  2. An RMA number will be assigned and this form will be faxed back to you within 48 hours. The RMA number is valid for 15 days.
  3. Items to be returned must be properly packaged and returned with all ancillary devices. Returns must be shipped freight prepaid to the following address:

    Preferred Utilities Mfg. Corp
    31-35 South Street
    Danbury, CT 06810

    All return shipping charges are the customers responsibility. Items received that have not been properly package may have their warranties voided. The RMA number must be clearly marked on the outside of each carton. Included one copy of this form inside each package being returned. Note: Each item type returned will be assigned a different RMA number. We advise you to insure to cover for any damages during shipping! C.O.D returns will automatically be refused.
  4. The form must be signed and dated

For an RMA Form, Click Here